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Hubbardton Forge - Hand-forged, Vermont Made Lighting and Accessories
 
 

Frequently Asked Questions

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General

Q: Are your products UL rated?
A: Yes, the majority of Hubbardton Forge lamps and lighting fixtures are UL/CUL approved. We do have a handful of pin-up wall sconces that are not UL approved. This information is noted with these particular fixtures.

Q: Are your products suitable for commercial use?
A: Yes, many of our products are used in commercial settings such as hotels, restaurants, medical facilities and offices, to name a few. Many of our wall sconces are ADA compliant, meeting the federal requirements under the American Disabilities Act for use in commercial locations.

Q: If I’m an interior designer can I buy direct?
A: Please contact our Customer Service Team at 800-826-4766 for a referral as to where you can purchase.

Q: If I’m an electrical distributor how can I purchase?
A: Please contact our Customer Service Team at 800-826-4766.

Q: How can I tell which stores near me will have stock so that I can see the items I’m interested in?
A: The dealer locator will direct you to stores in your area that carry Hubbardton Forge product; we recommend that you contact them directly to find out if they have the item(s) of interest in their current inventory.

Q: Can I get a finish sample?
A: Yes, please contact our Customer Service Team at 800-826-4766 to find a resource for finish samples.

Q: Can I get a shade sample?
A: Yes, please contact our Customer Service Team at 800-826-4766 to find a resource for shade samples.

Q: I need to know the mounting information for one of your fixtures. How can I get this information?
A: Please contact our Customer Service Team at 800-826-4766. We have instructions that can be faxed or emailed to you (in PDF format).

Consumers

Q: How do I order?
A: Hubbardton Forge is a manufacturer and only sells product through lighting stores.
Click here to locate a store in your area carrying our product.

Q: Where can I find a store carrying your product?
A: Our Preferred Dealers are listed in the Showrooms section of this site. If you can't find a Preferred Dealer near you, please contact us for assistance.

Q: I ordered from a lighting showroom but the product is broken. How can I get a replacement?
A: You will need to order a replacement through the store where you purchased the product.

Q: I ordered from a lighting showroom but I didn’t get the right product. How can I return this and get the right one?
A: You will need to exchange the product at the store from whom you purchased the product.

Q: Are your products covered by a warranty?
A: Yes. Click here to view our complete Limited Lifetime Warranty.

Resellers

Q: How do I order?
A: Please contact our Customer Service Team at 800-826-4766 to assist you with how to place an order. Hubbardton Forge receives orders via fax or e-mail.

Q: When will my order ship?
A: If the items are in inventory and your account is current, most items will ship within 24 hours.

Q: How long for delivery time?
A: Delivery time will vary depending on your geographic location and the carrier used. All of our products are shipped from Castleton, Vermont and are usually sent via Fedex Ground or UPS.

Q: Can I track my order?
A: Our Customer Service Team can give you the information you need to track your order. Please contact them at 800-826-4766.

Q: I like your fixtures but need something a little longer/shorter/wider/skinnier. Do you do any custom work?
A: Our custom and contract lighting team may be able to provide a custom piece to meet your needs. Please contact the Customer Service Team at 800-826-4766 to request specific information. If the product can be made, the Customer Service Team will provide you with a quote and an estimate of delivery time.

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